OUR TEAM

Want to join the team? See Careers Tab or email your resume to our claims@associatedclaims.net.

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Mission Statement

"We are dedicated to serving our clients and their customers with accurate and unbiased claims services, guided by unwavering integrity, professionalism, and empathy."

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Core Values

Integrity:
Prioritizing honesty, transparency, and ethical conduct to establish trust as the cornerstone of our reputation.
Excellence:
Committed to truthful and unbiased reporting, distinguishing ourselves through excellence in every aspect of our work.
Empathy:
Providing compassionate support and personalized solutions, acknowledging the human element in every situation.
Communication:
Communication and listening are paramount in our approach. We prioritize clear, proactive communication to deliver accurate facts and information.
Work Ethic:
Grounded in respect, our strong work ethic ensures principled practices in all that we do. Could we have them placed on the website in the following places:

Bill Marske

William Marske

President of Associated Claim Service, Inc.

General Adjuster / Appraiser

About Me

Bill's journey to becoming President of Associated Claim Service, Inc. is marked by dedication and expertise. After four years of service in the United States Marine Corps, he joined the company in 2001 following training at Fox Valley Technical College. Over the years, Bill ascended through the ranks, from general manager in 2010 to majority shareholder and President in 2015.

With over two decades of continuous experience in property claims adjustment, Bill is passionate about delivering quality services to clients, empathy to the insured, and fostering leadership within his team. He has been selected over 150 times since 2012 to serve as an appraiser or umpire, demonstrating his expertise in resolving disputes. Additionally, his proficiency in managing large property losses and providing consulting services for clients on disputed claims further enhances his skill set.

Proudly associated with the National Association of Independent Insurance Adjusters (NAIIA) and serving as a board member of the Wisconsin Fire Loss Association since 2014, Bill remains actively engaged in the insurance community. Outside of work, he cherishes spending time with his family outdoors, pursuing hobbies such as hunting, fishing, boating, and running.

Jim Pohlman

Vice President of Associated Claim Service, Inc.

Senior Liability and Casualty Specialist

About Me

Jim graduated from the University of Stevens Point with a Bachelor of Science Degree in Business. He started his professional journey with AAA Insurance in Las Vegas, Nevada, as a multi-line field adjuster. After returning to Wisconsin, Jim worked for General Casualty Insurance (QBE), and was part of a team of litigation adjusters at Ameriprise Auto and Home Insurance Company. He joined Associated Claim Service in 2007, and, in 2018, Jim was elected Vice-President of the corporation and is a shareholder.

Jim’s passion is providing high-quality claims investigation. He is an expert at managing field investigations involving injury, disfigurement, and wrongful death. Jim also coordinates emergency response accident investigations and assists with the oversite of accident reconstructions and evidence preservation. With his wide range of experience, Jim has a strong understanding of insurance defenses and immunities, and he works closely with defense attorneys throughout Wisconsin.

While Jim’s clients know he is devoted to them, he tries his best to adapt a healthy work-life balance. He is a devoted husband and enjoys spending time with his wife, family, friends, and the family dogs and cat. Jim enjoys attending sporting events and all outdoor activities, especially hunting and golfing with friends. He is a member on several Church boards and volunteers regularly at his Church.

Mark Neerdaels

Shareholder of Associated Claim Service, Inc.

Senior Property and Heavy Equipment Adjuster

About Me

Mark Neerdaels joined the Associated Claim Service team in November 1999. He is a resident multi-line adjuster working from his home in Green Bay with a territory primarily in northeastern and northern Wisconsin. Mr. Neerdaels is a shareholder in the company.

Mr. Neerdaels specializes in property losses to include residential, commercial and farm. He also is a talented heavy truck /specialty vehicle/ equipment appraiser.

Mark worked in the automotive/custom industry for many years prior. He is a graduate and was also a part-time Auto Collision instructor for Northeast Wisconsin Technical College of Green Bay. Mark is ASE and I-CAR certified, and he also served as the Vice-President for the Bay Auto Body Association and District Chairperson for I-CAR. He currently serves on the NWTC Advisory Committee and is a member of the WI Fire Loss Association and the National Association of Independent Insurance Adjusters (NAIIA)..

His hobbies include spending time with his family, building custom vehicles and traveling to car shows.

Jake Mangen New

Jake Mangen

Senior Property Adjuster

About Me

Prior to coming to Associated Claim Service, Inc. in August of 2015, Jake’s past experience was in many levels of the restoration industry from administrative assistant/carpenters’ helper to operations manager of a local Fox Valley firm. He also worked part-time doing catastrophe claims work as an independent adjuster and retail sales. He has experience in the construction and restoration industry with both Xactimate and Symbility software, which is needed as a property adjuster and appraiser in the insurance industry.

Ryan Fuller

Property Adjuster

About Me

A United States Air Force Veteran with 1 tour in Iraq, Ryan Fuller brings a diverse background spanning multiple industries, & allowing him to bring a wealth of experience to our team. With a decade of experience in the restoration industry & 10 years of experience estimating perils, Ryan made his mark successfully leading his teams as an operation manager. Ryan also attained his IICRC Master Fire & Water Restorer, Master Water Restorer & Master Textile Cleaner Certifications. Ryan has attained his Texas All Lines Adjuster License & completed a 3-week adjuster training course at Brown and Wells, in addition to completing Xactimate Level 1 & 2 training. In his spare time, Ryan enjoys spending time with his wife and 2 children, watching/coaching youth sports teams & enjoying all things outdoors, including camping, boating, hunting, fishing & archery. Ryan is also a motorcycle enthusiast.

Jim Kiel

Property Adjuster

About Me

An alumnus of Eastern Kentucky University, Jim comes to Associated Claim Service, Inc. with over a decade of experience in the mitigation restoration industry, over a decade of experience in property adjusting and over a decade of experience as a people and project leader. Jim carries his Life, Health, Property and Casualty License with the state of Wisconsin, is a certified Restoration Industry Association Restorer, holds his IICRC certification and Is an Infrared Thermographer. Based out of Appleton, Jim’s location and his experience make him an invaluable asset as a property adjuster to both his clients and to Associated Claim Service, Inc.

Steve Boyd 1

Steve Boyd

Senior Property Adjuster

About Me

Steve has been with Associated Claim Service, Inc. since 2019, and has been an independent property adjuster since 1999, having started his career prior to that as an in-house adjuster in 1997. He has a strong background in construction, both as a general contractor and tradesmen, and has been an estimator since his service as a builder with the Navy Seabees, starting in 1986. Steve handles commercial, residential, and agricultural claims, specializing in large losses, water damage, and storm damage. He has owned his own adjusting firm and managed property claim divisions in other regional companies as well. Steve is dedicated to his family: wife, and 3 sons, and is very active in the community. When he's not spending time with family, he is an avid adventurer and enjoys fishing, hunting, hiking, and adventure motorcycle riding in the backcountry around the United States. He is a dedicated team member, meets challenges head on, and prides himself on his attention to detail.

Gabriel Wertz

Property Adjuster

About Me

Gabe brings over twelve years’ of experience in field investigation and estimating as a project manager in the restoration industry, and more than six years of successfully handling property claims as an independent adjuster. His exceptional organizational, communication, and interpersonal skills have demonstrated excellence in working both individually and in a team environment. He is a lifelong learner, combining extraordinary attention to detail and customer service skills with a passion for delivering quality to the organization and the customer.

Gabe’s key competencies include being a licensed property & casualty adjuster/IICRC-certified Fire, Water, & Smoke/high level of Xactimate competency/FAA-certified commercial drone pilot/HAAG-certified commercial & residential roof inspector.

Heather Bakken

Administrative Assistant

About Me

Jessie Kelley

Administrative Assistant

About Me

Jessie has been with Associated Claim Service for the past 17 years as part of the administrative team. She is passionate about her work and strives every day to learn something new. Jessie loves spending time with her family and friends, especially her two children. During the summer, she spends a lot of time up north at the family cabin and has a favorite vacation spot in Scottsdale, AZ in the winter. In her spare time, she enjoys music, movies, and baking.

Heather Schmitz

Office Manager

About Me

Heather came to Associated Claim Service in November of 2023, having worked as a Servant Leader at various levels for larger corporations in the Fox Valley area. Her experience in industries such as finance, logistics and staffing gives her all the tools that she needs to be able to manage the bookkeeping, HR and marketing sides of the business, support the adjusters to do their work more efficiently and guide the administrative team.

Heather loves spending time with her chosen "tribe:" her husband and his two children, her sister, her best friend, and her 3 cats. She enjoys music, reading and art and is passionate about people. She is deliberate in understanding people at their level and spreading kindness wherever possible.

OUR TEAM

Mission Statement

William Marske

President of Associated Claim Service, Inc.

Jim Pohlman

Vice President of Associated Claim Service, Inc.

Mark Neerdaels

Shareholder of Associated Claim Service, Inc.

Jake Mangen

Senior Property Adjuster

Ryan Fuller

Property Adjuster

Jim Kiel

Property Adjuster

Steve Boyd

Senior Property Adjuster

Gabriel Wertz

Property Adjuster

Heather Bakken

Administrative Assistant

Jessie Kelley

Administrative Assistant

Heather Schmitz

Office Manager

Location

Contact